Privacy Policy of Vertical Institute

1. Introduction

Vertical Institute Pte. Ltd. (“Vertical Institute”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

By using our website (www.verticalinstitute.com) and services, you agree to the terms of this Privacy Policy.

2. Personal Data We Collect

We may collect personal data from you in the course of providing our services, including but not limited to:

• Full name
• NRIC / FIN (where required for government funding)
• Email address
• Phone number
• Billing and payment details
• Employment and education details
• Any other information submitted during course registration

When you use our website, we may automatically collect:

• IP address
• Browser type and version
• Pages visited and time spent
• Device information
• Referring URLs

We use cookies and similar technologies to:

• Improve website functionality
• Analyse traffic and usage
• Personalise user experience

You may choose to disable cookies via your browser settings, but this may affect website functionality.

3. Purpose of Collection, Use and Disclosure

We collect, use, and disclose your personal data for the following purposes:

• Processing course registrations
• Managing enrolment and attendance
• Delivering training, materials, and assessments
• Issuing certificates

Submitting required data to government agencies such as:

SkillsFuture Singapore (SSG)

Institute of Banking & Finance (IBF)

Other relevant authorities

• Verifying eligibility for subsidies and funding
• Supporting audits and compliance checks

• Processing payments and billing
• Managing accounts and transactions
• Responding to enquiries and support requests

• Sending course updates and relevant promotions
• Providing information about our programmes and services

You may opt out of marketing communications at any time.

• Analysing website usage and performance
• Enhancing user experience
• Improving course offerings

4. Disclosure of Personal Data

We may disclose your personal data to:

• Government agencies (e.g. SSG, IBF) for funding and compliance
• Service providers (e.g. payment processors, IT vendors)
• Instructors, trainers, and assessors
• Auditors or regulatory bodies

We will only disclose your data where necessary for the purposes stated above.

5. Photography and Videography

During courses or events, photographs and videos may be taken.

These may be used for:

• Government audit and compliance
• Marketing and promotional purposes

By enrolling, you consent to such use.

If you do not wish to be included, please inform us in writing prior to course commencement.

6. Protection of Personal Data

We implement reasonable security measures to protect your personal data against:

• Unauthorised access
• Disclosure
• Loss or misuse

However, no method of transmission over the internet is completely secure.

7. Retention of Personal Data

We retain personal data only for as long as necessary to:

• Fulfil the purposes stated in this policy
• Comply with legal and regulatory requirements

8. Your Rights

Under the PDPA, you have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data

Withdraw consent for use of your personal data

9. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on this page and will take effect immediately.

11. Contact Us

If you have any questions or requests regarding this Privacy Policy, please do not hesitate to contact us.