Background
XYXY Bank in Singapore struggles with long queues due to reliance on traditional, paper-based processes and limited adoption of digital solutions. Common reasons include card replacements, cash transactions, and insurance inquiries. The proposed digital transformation initiatives aim to enhance customer experience, reduce wait times by 50%, and align with global banking best practices.
To implement an AI-powered WhatsApp chatbot that enhances customer service efficiency for a banking institution by automating routine transactions, reducing in-branch queues, and providing personalized, accessible support. This solution aims to improve customer satisfaction, drive digital adoption, ensure regulatory compliance, and optimize operational costs while maintaining inclusivity for all demographics.
Why Learn Generative AI
With AI adoption rising across industries, skills in Generative AI are becoming increasingly valuable in today’s job market. Companies are actively seeking professionals who can leverage tools like ChatGPT and AI APIs to automate tasks, improve productivity, and stay competitive.
Generative AI offers a unique blend of creativity and technical skill. In this course, you’ll learn how to craft effective prompts, automate workflows using OpenAI tools, and apply AI solutions to real-world business needs. Whether you’re working in marketing, operations, customer service, or content creation — these skills help you work smarter and faster.
Vertical Institute’s Generative AI Course is beginner-friendly and designed for working professionals. You’ll receive a professional certification upon completion and build a portfolio-ready project that showcases your ability to use AI tools effectively in your role.
Are There Government Subsidies Available?
Yes — Singaporeans and PRs can receive up to 70% SSG Subsidy on the course fees for the Generative AI Course at Vertical Institute. The remaining fees are fully claimable using SkillsFuture Credits, making the course highly accessible for working professionals.
If you’re an NTUC Union member, you can also tap on UTAP Funding to offset 50% of the remaining course fees after subsidy.
Learn more about our Generative AI Course today.
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