Managing Conflict in the Workplace Course
AI can help draft a response, but it can’t resolve tension in the room. Managing conflict in the workplace is a skill every professional needs. This beginner-friendly course covers practical, proven methods to handle tough situations, stay calm, and lead your team through any crisis.
Chosen by by 50,000+ learners
Online/In-person
16 Hours Total
Flexible Schedule
Weekdays or Weekends Available
Beginner Friendly
No prior background required
Managing Conflict in the Workplace Course with Vertical Institute
Why Take This Course
Dealing with upset customers, workplace disputes, or unexpected problems? Knowing how to handle conflicts and crises is a valuable skill. This course from Vertical Institute helps you stay calm under pressure and learn problem-solving tactics. Get hands-on practice through real-world examples and be a steady source of strength for your teammates and loved ones.
Who is This Course For
Anyone Seeking Calm in Crises
Learn practical skills to handle high-pressure situations effectively, be it in the workplace, community roles, or your personal life.
Customer Service Professionals
Handle customer incidents calmly and professionally. Learn de-escalation techniques for conflicts, restore trust, and maintain high service quality.
Team Leaders and Managers
Improve teamwork, solve conflicts, and anticipate challenges to be the reliable leader your team needs.
Students and Seniors
Use your experience to manage conflicts in part-time jobs, volunteer work, or community leadership with confidence.
Skills You Will Learn
Course Fee & Government Subsidies
Looking to train your team? Check out our corporate pricing. View Corporate Pricing
View Corporate PricingSingapore Citizens (40 years and above)
Singapore Citizens (Below 40 years) and PR
Course Name: Managing Conflict in the Workplace
Course ID: TGS-2026063031
Funding Validity Period: 06-04-2026 - 05-04-2028
Have questions? Read FAQs or Contact Us.
Managing Conflict in the Workplace Course Details
Key Learning Outcomes
Strong Communication In Crisis
Use simple behavioural psychology to connect with different people in a kind and confident way, even during stressful moments. Build on your experience to handle tough conversations effectively.
Effective Problem-solving
Figure out what’s causing issues in your workplace or community settings. Learn simple methods to assess the problem and find practical solutions.
Risk Management Strategies
Spot potential risks early and learn to keep them under control. Create backup plans to keep things running smoothly for your group or organisation.
How We Make Learning Different
Beginner-Friendly
Expert-Led Learning
Hands-On Training
Out of Class Support
Lifetime Resource Access
Earn a Certification in Managing Conflict in the Workplace
You will receive a certificate from Vertical Institute upon successful completion of the course, together with a WSQ Statement of Attainment recognised by employers in Singapore. They can be used to demonstrate your skills to potential employers and expand your professional network.
Community Benefits
Tap on our invite-only alumni events and workshops to learn with a community and expand your network! Our guest speakers are thought leaders in their fields who share practical tips to help you stay ahead of industry trends.
Upcoming Managing Conflict in the Workplace Course Schedules
FAQs About the Managing Conflict in the Workplace Course
How long is the Managing Conflict in the Workplace course in Singapore?
The course runs for 16 hours across 5 lessons and 1 assessment. Classes are available in person and online, with weekday and weekend schedules to suit your availability.
Do I need prior experience to join the Managing Conflict in the Workplace course in Singapore?
What topics are covered in the Managing Conflict in the Workplace course in Singapore?
You will learn stakeholder communication strategies, behavioural psychology in conflict resolution, objective decision-making under pressure, how to spot and understand workplace issues, and future planning to prevent larger problems.
Is certification provided after completing the Managing Conflict in the Workplace course in Singapore?
What is the cost of the Managing Conflict in the Workplace course in Singapore?
Do you offer corporate training programs?
Yes, corporate training is available for the Managing Conflict in the Workplace course. Funding options for eligible companies include Absentee Payroll, SFEC and the Enterprise Innovation Scheme (EIS), subject to prevailing eligibility requirements.
How do I secure my seat in the Managing Conflict in the Workplace course?
Pay the S$10.90 registration fee (incl. GST) when you sign up. This holds your seat while our student services team contacts you to guide you through funding applications and payment arrangements. Eligible learners may pay little or nothing out of pocket towards their course fees after subsidies.
Can I reschedule my course intake?
Yes, rescheduling is permitted subject to availability. Requests must be submitted no later than 14 days before the course start date, with a maximum of 3 reschedules allowed. Fees may apply.
What happens if I don't attend the Managing Conflict in the Workplace course?
Is the S$10.90 registration fee refundable?
What support will I receive during the Managing Conflict in the Workplace course?
What other soft skills courses does Vertical Institute offer?
We offer a range of short courses to help you grow professionally:
Effective People and Relationship Management
Manage Stress and Build Mental Resilience
Manage and Strengthen Customer Relationships
Critical Thinking & Problem-Solving
Enhance Personal Growth & Increase Productivity
Leading with Clarity: From Strategy to Team Results
Effective Presentation and Storytelling Course
You can also explore our in-demand programmes across data analytics, cybersecurity, AI, and more to support your current role or open doors to new opportunities across industries.
Managing Conflict in the Workplace
Method: Online/In-person
Duration: 16 Hours Total
Lessons: 5 Lessons + 1 Assessment
Chosen by by 50,000+ learners
Enrol in Managing Conflict in the Workplace
Join the Managing Conflict in the Workplace course today to build skills in crisis communication, risk mitigation, and emergency preparedness. Get certified and lead your organisation confidently through any crisis.
Generative AI Course Curriculum
Master the fundamentals of Generative AI through our comprehensive and hands-on curriculum.
Pre-Work
As a VI student, you will be given access to online learning materials in our e-learning portal.
To get you ready for learning, this essential pre-work will familiarise you with the basics of the key concepts and tools we will be using throughout the course.
Although you will learn these topics remotely before you arrive in class, you won’t be far away from the resources of the VI community. Make use of our Telegram channel to leverage connections with students, alumni, instructors and experts. At the end of your pre-work, you’ll be ready for the fast pace on campus!
After the course, you can choose to participate in follow-up sessions with your instructor, either in a group and/or individually, included as part of the course fee.
Module 1: Introduction to GAI
Tutorial:
- Intro to generative AI (GAI)
- Machine Learning
- Risks and limitation
Activity:
- Implementing decision trees
- Discussion of use cases
- Discussion of AI ethical dilemmas
Module 2: ChatGPT Beginner Techniques
Tutorial:
- Tour of ChatGPT
- Prompt engineering
- Task-based prompts
- Working with complex texts
- Prompt engineering tools
Activity:
- Text simplification
- Text summary
- Sentiment analysis
Module 3: ChatGPT Intermediate Techniques
Tutorial:
- One-shot, few-shot, Chain-of-thought prompting
- Working with structured text and data
- Working with templates
- Interactive applications
- Integrating AI
- Plagiarism Detection Tools used: ZeroGPT, Grammarly and more
Activity:
- Multi-shot prompting
- Structured text
Module 4: ChatGPT Advanced Techniques
Tutorial:
- Stepwise Methodology
- Advanced prompting techniques
- Chain of Thoughts
- Tree of Thoughts
- Graph of Thoughts
- Prompting as Programming
- Markdown language
- Reports or presentations creation using AI tools like Adobe Firefly
Activity:
- Generative reporting
- Synthetic data generation
- Advanced prompting practice
Module 5: ChatGPT Automation
Tutorial:
- Introducing ADA
- Advanced prompting techniques
- Markdown language
- OpenAI API Tools
- API key management
- Automation in video workflows for efficiency using Sora
Activity:
- Generative reporting
- Synthetic data generation
- Advanced prompting practice
Module 6: OpenAI API
Tutorial:
- Introducing APIs
- Tokens and Tokenisation
- OpenAI API
- OpenAI API Tools
- API key management
- Explore the use of Udio to create AI music content
Activity:
- Experiments with temperature
- Generating synthetic data
- Classifying an online review
Module 7: ChatGPT Security and Ethics
Tutorial:
- ChatGPT Security
- Ethical Issues
- Legal Issues
Activity:
- Discussion of ethical and legal issues
- Select capstone presentation and sharing
Written & Practical Assessment
Participants will be required to attend an assessment after the last lesson as part of the funding requirements.
Discuss your career goals
Decide which course is the best for you
Understanding the government subsidies
Other ways to reach us
Join the Managing Conflict in the Workplace Course Waitlist!
Be the first to know when new course intakes are available. Secure your spot to gain skills that drive innovation and open doors to new career opportunities. Limited spots available!
🏢 CORPORATE TRAINING
Strengthen Your Organisation with Conflict Management Training
*Subject to business eligibility for each subsidy. Enquire to find out more
Why conflict management training for your managers matters:
Reduce Workplace Disruption
Give your team the skills to manage conflict early, keeping operations running smoothly.
Stronger Communication
Equip your team with behavioural tools to navigate tough conversations confidently and constructively.
Faster Problem Resolution
Employees learn to identify root causes quickly and apply practical methods to resolve issues before they grow.
Managing Conflict in the Workplace
Course Fee & Subsidy Breakdown for Corporate
*Subject to business eligibility for each subsidy. Enquire to find out more
Chosen by by 50,000+ learners