Background
This project introduces an AI-powered email triage assistant designed to address the time-consuming operational burden faced by Credit and Collections teams. Collections staff currently waste hours manually reading, categorizing, and drafting responses for every incoming customer email regarding overdue invoices, payment disputes, or missing documents. The initiative aims to replace this slow routine with an intelligent, automated workflow that reads customer replies, identifies their intent, and drafts professional responses—slashing response times while eliminating repetitive administrative effort.
The solution deploys an automated email classification engine that routes incoming requests into specialized queues, generates instant reply drafts, and automatically updates tracking logs. To maintain complete governance, the system operates with strict human-in-the-loop guardrails, requiring a collections officer to review and approve every draft before it is sent. This setup allows financial teams to drastically scale their email throughput, maintain consistent communication standards, and accelerate payment collection without sacrificing oversight or data security.
Why Learn Generative AI
With AI adoption rising across industries, skills in Generative AI are becoming increasingly valuable in today’s job market. Companies are actively seeking professionals who can leverage tools like ChatGPT and AI APIs to automate tasks, improve productivity, and stay competitive.
Generative AI offers a unique blend of creativity and technical skill. In this course, you’ll learn how to craft effective prompts, automate workflows using OpenAI tools, and apply AI solutions to real-world business needs. Whether you’re working in marketing, operations, customer service, or content creation — these skills help you work smarter and faster.
Vertical Institute’s Generative AI Course is beginner-friendly and designed for working professionals. You’ll receive a professional certification upon completion and build a portfolio-ready project that showcases your ability to use AI tools effectively in your role.
Are There Government Subsidies Available?
Yes — Singaporeans and PRs can receive up to 70% SSG Subsidy on the course fees for the Generative AI Course at Vertical Institute. The remaining fees are fully claimable using SkillsFuture Credits, making the course highly accessible for working professionals.
If you’re an NTUC Union member, you can also tap on UTAP Funding to offset 50% of the remaining course fees after subsidy.
Learn more about our Generative AI Course today.
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