Background
Customers in need of details and queries regarding their finance would reach out to customer services as their primary source of help. Banks in return, are expected to provide swift and accurate data in achieving customer satisfaction in shaping long-term banking relationships. However, this can prove difficult for banks given higher operational and opportunity cost.
Implementing Generative AI in reshaping client engagement by providing tailored financial advice and real-time responses. Virtual assistants powered by generative AI can enhance customer satisfaction and retention, reduce operational costs, and improve access to financial services for underserved populations. This initiative aims to bridge the gap between bank resources and high-quality personalized client support.
Why Learn Generative AI
With AI adoption rising across industries, skills in Generative AI are becoming increasingly valuable in today’s job market. Companies are actively seeking professionals who can leverage tools like ChatGPT and AI APIs to automate tasks, improve productivity, and stay competitive.
Generative AI offers a unique blend of creativity and technical skill. In this course, you’ll learn how to craft effective prompts, automate workflows using OpenAI tools, and apply AI solutions to real-world business needs. Whether you’re working in marketing, operations, customer service, or content creation — these skills help you work smarter and faster.
Vertical Institute’s Generative AI Course is beginner-friendly and designed for working professionals. You’ll receive a professional certification upon completion and build a portfolio-ready project that showcases your ability to use AI tools effectively in your role.
Are There Government Subsidies Available?
Yes — Singaporeans and PRs can receive up to 70% SSG Subsidy on the course fees for the Generative AI Course at Vertical Institute. The remaining fees are fully claimable using SkillsFuture Credits, making the course highly accessible for working professionals.
If you’re an NTUC Union member, you can also tap on UTAP Funding to offset 50% of the remaining course fees after subsidy.
Learn more about our Generative AI Course today.
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