✨ AI INTEGRATED CURRICULUM
Manage and Strengthen Customer Relationships

Manage and Strengthen Customer Relationships Course

AI can support service, but it can’t replace genuine customer trust. The ability to manage and strengthen customer relationships sets great professionals apart. Learn how to build client trust, improve conversations through active listening, and turn customer insights into better experiences in this beginner-friendly course.

Pay little to no cash with government subsidies
seo marketing eligible subsidies - vertical institute
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Course Status
Manage and Strengthen Customer
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Online/In-person

Intakes Available

Course Duration Icon

8 Hours Total

2 Lessons + 1 Assessment (1 Hour)

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Flexible Schedule

Weekdays or Weekends Available

Beginner Friendly Icon

Beginner Friendly

No prior background required

Learn to Manage and Strengthen Customer Relationships with Vertical Institute

Why Learn to Manage and Strengthen Customer Relationships in Your Business?

88% of customers believe a company’s experience matters just as much as its products or services. This course empowers you to deliver that experience with confidence.

Source: Salesforce, 2023

Who is This Course For

Corporate Training

All Professionals

Strengthen your customer relationship skills to improve satisfaction and simplify service processes.

Customer Service & Frontline Staff

Master active listening skills, aligning services with customer expectations, and client record management to handle daily interactions better.

Account Managers and Sales Executives

Build long-term client relationships with strategies to boost satisfaction and business growth.

Team Leads and Supervisors

Create efficient systems to guide service teams, track performance, and improve customer retention.

Learners
Trusted by 50,000+ learners

Skills You Will Learn

Client organisation skills Client satisfaction monitoring methods Active listening Empathetic communication Customer feedback analysis Communication styles Customer Engagement Retention Techniques CRM Systems

Course Fee & Government Subsidies

Corporate Icon

Looking to train your team? Offset up to 90% of training costs with SFEC. View Corporate Pricing

 View Corporate Pricing

Singapore Citizens
(40 years and above)

Course Fee $600
With GST (9%) $654
70% Subsidy 🎉 - $420
Nett Course Fee $234

Pay little to no cash with SkillsFuture Credits and PSEA

Singapore Citizens
(Below 40 years) and PR

Course Fee $600
With GST (9%) $654
50% Subsidy 🎉 - $300
Nett Course Fee $354

Pay little to no cash with SkillsFuture Credits and PSEA

SkillsFuture Credits: All Singaporeans aged 25 years old and above can use their SkillsFuture Credits to fully offset the remaining fees. Subject to eligibility.
PSEA: All Singaporeans aged 21 – 31 may use their Post-Secondary Education Account (PSEA) to offset remaining fees.

Course Name: Manage and Strengthen Customer Relationships

Course ID: TGS-2026062693

Funding Validity Period: 30-03-2026 - 29-03-2028


Have questions? Read FAQs or Contact Us.

Vertical Institute’s Manage and Strengthen Customer Relationships Course

Vertical Institute’s Customer Relationship Management Course equips professionals, customer service staff, account managers, and team leads with the skills to build stronger client relationships. Through real-life examples, learners will learn active listening, empathetic communication, and client satisfaction analysis to meet customer needs and boost retention, ensuring great client experiences that drive long-term business growth.

Key Learning Outcomes

Build Stronger Client Relationships

Build Stronger Client Relationships

Spot stress triggers early and use easy coping techniques to improve employee well-being.

Improve Customer Retention

Improve Customer Retention

Master techniques to analyse satisfaction trends and engage customers, leading to higher retention rates and better business outcomes.

Streamline Work Processes

Streamline Work Processes

Learn to organise client records, automate sales tasks, and manage follow-ups efficiently, saving time and improving service quality.

How We Make Learning Different

Beginner-Friendly Beginner-Friendly
Expert-Led Learning Expert-Led Learning
Hands-On Training Hands-On Training
Out of Class Support Out of Class Support
Lifetime Resource Access Lifetime Resource Access
Certificate Certificate of Attainment

Earn a Certification in Manage and Strengthen Customer Relationships

You will receive a certificate from Vertical Institute upon successful completion of the course, together with a WSQ Statement of Attainment recognised by employers in Singapore. They can be used to demonstrate your skills to potential employers and expand your professional network.

Certificate
Community Benefits

Community Benefits

Tap on our invite-only alumni events and workshops to learn with a community and expand your network! Our guest speakers are thought leaders in their fields who share practical tips to help you stay ahead of industry trends.

Upcoming Manage and Strengthen Customer Relationships Course Schedules

Choose from our flexible course schedules outside working hours. We have timeslots available on weekday evenings or weekends.

As Featured on Channel News Asia with Prime Minister Lawrence Wong

SkillsFuture began to help Singaporeans keep learning. Training providers turn that ambition into real workspace skills.

Clarence Tan Interview

FAQs About the Manage and Strengthen Customer Relationships Course

What is the duration of the Manage and Strengthen Customer Relationships course in Singapore?

The course runs for 8 hours across 2 lessons and 1 assessment. Classes are available online and in person, with weekday and weekend options for working professionals and students.

Do I need prior experience to join the Manage and Strengthen Customer Relationships course?

No prior experience is required. The course is suitable for beginners and professionals looking to develop their customer relationship management skills.

What will I learn in the Manage and Strengthen Customer Relationships course?

You will learn how to maintain customer records using CRM systems, monitor client satisfaction, identify customer preferences through active listening and effective questioning, and adapt your communication to meet the diverse needs of different customers.

Is certification provided after completing the Manage and Strengthen Customer Relationships in Singapore?

Yes. Participants who complete the course will receive a Vertical Institute certificate and a WSQ Statement of Attainment. Both credentials are employer-recognised in Singapore and can be added to your LinkedIn profile to grow your professional network.

What support will I receive during the Manage and Strengthen Customer Relationships course?

The course is led by expert instructors who are practising professionals in the field, supported by a teaching assistant during each class. You will also receive lifelong access to course materials after completing the course.

Do you offer corporate training programs?

Yes, Vertical Institute offers corporate training in Manage and Strengthen Customer Relationships and all our other AI-integrated courses Eligible companies may benefit from various funding schemes to reduce training costs. This includes up to 70% SkillsFuture Singapore (SSG) funding, as well as the SkillsFuture Enterprise Credit (SFEC), which provides up to S$10,000 in credits and can support up to 90% of eligible training costs. Businesses may also qualify for support under the Enterprise Innovation Scheme (EIS) and Absentee Payroll funding, subject to prevailing eligibility requirements. Contact our team to explore the funding options available for your organisation.

How do I secure my seat in the Manage and Strengthen Customer Relationships course?

Register and pay the S$10.90 registration fee (incl. GST) to hold your spot. Our student services team will reach out to walk you through funding options and payment arrangements. Eligible learners may pay little to nothing after subsidies.

Is the S$10.90 registration fee refundable?

No. The registration fee of S$10.90 is non-refundable under all circumstances.

What happens if I miss the course without prior notice?

You will forfeit your course fee and may be held liable for the full unsubsidised fee, including any funded portion required to be returned to funding authorities. If a scheduling conflict comes up, contact our student services team as soon as possible.

What are the attendance and completion requirements?

To qualify for SSG funding and receive your certificate, you must attend at least 75% of lessons, complete all assessments with a “Competent” grade, and submit course feedback. Live makeup classes count toward attendance. However, recorded sessions do not.

What other courses can I take to develop my professional skills?

Generative AI Course

Manage and Strengthen Customer Relationships

$234$600 View Full Pricing

Pay little to no cash with SkillsFuture Credits and PSEA

Method Method:Online/In-person
Duration Duration: 8 Hours
Duration Lessons: 2 Lessons + 1 Assessment
Learners

Trusted by 50,000+ learners

For Teams & Companies

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Get Certified in Manage and
Strengthen Customer Relationships​

Develop practical skills in client communication, customer satisfaction, and relationship management. Make an impact in any customer-facing role.
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