Customer Service and Relationship Management Course
Pay little or no cash with subsidies:
Customer Service and Relationship Management Course
Trusted by 50,000+ learners
Pay little or no cash with subsidies:
Why Customer Service and Relationship Management Skills Matter in Business
Strong service skills play a key role in how customers experience a company. Shopify notes that detractors often leave when their concerns are not addressed or when communication feels unclear. This shows how important it is for teams to respond well and handle issues early.
A KPMG study finds that empathy remains important even as more companies use AI in customer interactions. Businesses need people who can combine clear communication with a human touch.
Build Confidence in Customer Interactions with Vertical Institute
Who Should Join the Customer Service and Relationship Management Course?
All Professionals: Useful for anyone who interacts with customers or support service-related tasks in their role.
Customer Service and Frontline Staff: Build core skills in communication, problem-solving, and handling customer concerns.
Account Managers and Sales Executives: Strengthen your ability to maintain long-term relationships and support client success.
Team Leads and Supervisors: Learn how to guide teams through service challenges and improve overall customer experience
What You’ll Learn in the Customer Service and Relationship Management Course
- Understand customer expectations – Learn how to identify what customers need and respond in ways that build trust and clarity.
- Strengthen relationship-building skills – Use simple techniques to stay engaged, follow up effectively, and maintain positive customer connections.
- Support better retention outcomes – Learn how small improvements in communication and service can encourage customers to stay loyal.
- Improve your service workflow – Build habits that help you stay organised, manage tasks smoothly, and deliver consistent support.
Why Choose Vertical Institute?
Beginner-Friendly
Courses support newcomers and help build solid foundations in key digital areas.
🎓 Proven Results with over 50,000+ Graduates
A community of over 50,000+ graduates reflects the strong outcomes delivered by Vertical Institute’s programmes.
🧑🎓 Professional Certificate
Graduates receive an accredited and recognised certification in Singapore.
💻 Expert-Led Learning
Industry practitioners guide each session with practical insights, real-world examples, and project-focused work.
⏱️ Flexible Delivery Options
Programmes run online in the evenings and on weekends to support working professionals. In-person classes are also available at the Lifelong Learning Institute.
🇸🇬 Nationally Recognised Excellence
Vertical Institute is an Approved Training Organization under SkillsFuture Singapore and accredited by The Institute of Banking & Finance Singapore.
Our instructors and students come from top companies
Trusted by 50,000+ learners
Pay little or no cash with subsidies:
FAQs About the Customer Service and Relationship Management Course
Do I need experience in customer service to join this course?
Will this help me in my current job?
Yes. The skills you learn can be applied in customer service, sales, operations, admin, and client-facing roles.
How is the course conducted?
Are there any minimum requirements to enrol in the course?
The course is suitable for beginners, but applicants must meet a few entry requirements. You need to be 21 years or older, have basic computer literacy, and hold one of the following qualifications: GCE N/O/A Level, NITEC, or a Diploma or higher. At least 2 years of work experience is required. You must also meet English proficiency through GCE English, WPLN Level 5, IELTS 5.5, or TOEFL iBT 46–59. If you’re unsure about your eligibility, our team can help you check.
What do I need to complete the course?
Will I get a certificate?
Yes. You’ll receive a certificate recognised by employers in Singapore that you can upload to your LinkedIn profile.
Can I use SkillsFuture Credit or other subsidies?
Yes. Eligible learners can use SkillsFuture Credit or UTAP support to reduce their course fees.
What are the attendance requirements?
You must attend at least 75% of the course to meet SkillsFuture Singapore (SSG) requirements.
Do you offer corporate training for service teams?
Are there subsidies available for team or corporate training?
Yes. Companies can receive support through the SkillsFuture Enterprise Credit (SFEC), which can cover a portion of training costs. Employers may also claim Absentee Payroll to support salary expenses while staff attend training during working hours.
How do I make up for a missed lesson?
Strengthen Client Relationships and Support Business Growth
Book a call with our team
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